User Guide
Always Full User Guide
Getting Started
Setting up your Always Full Bowl is simple, but there are a few key steps to make sure everything works as intended. Here's how to get started right out of the box.
Your kit includes:
- Always Full Bowl with built-in sensors
- Power/Data/Water line (braided stainless steel)
- Controller [Portable System (Bottle Pump) or Installed System (Wall Unit)]
- Bowl Filters, one of each, Cotton and Cotton/Carbon
- Cleaning brush and Pry Tool
Before you begin:
Decide on the location of your Always Full system.
- Power Source - You'll need access to a power source (standard 110v outlet) for both the Portable System (Bottle Pump) and Installed System (Wall Unit)
- Water Source - You'll need access to a water source if using the Installed System (Wall Unit)
- Level floor - The floor must be as level as possible.
- Floor vibrations - A solid floor surface is best, as vibrations in the floor can cause the water to splash around, leading to false or inaccurate readings by the laser. This can cause issues when filling the Bowl.
Installing your System
- Remove all contents from packaging. DO NOT lift the bowl assembly by controller.
- Place the bowl in its final location (refer to the section titled "Before you begin").
- Install Cotton or Active Carbon Filter (not both). Refer to Filter Replacement.
- Jump ahead for installation instructions for your chosen system:
- Portable System (Bottle Pump)
- Installed System (Wall Unit)
Portable System (Bottle Pump)
Plumbing Options
- Immediate Use: The Bottle Pump allows pet owners to start using the Always Full Pet Water Bowl right away, without needing to connect to a household water source.
- Versatile Attachment: It attaches to the top of any 2-5 gallon water jug, efficiently pulling water from the jug.
- Durable Connection: A chew-resistant, braided stainless-steel water/data line connects the Bottle Pump to the Bowl, providing power, communications, and water supply.
- Upgradeable: The Portable System (Bottle Pump) can be easily replaced with a Installed System (Wall Unit) at a later date for a more permanent plumbing solution. Visit www.AlwaysFull.com to purchase.
How to Install
- Silicone Hose installation: Push the silicone tube firmly onto the bottom of the pump.
- Prepping the water jug: Leave the safety ring on the water jug. Using a wooden spoon handle or similar item, break the seal on top.
- Install the silicone tube onto the bottom of the Bottle Pump: Firmly press the silicone tube onto the bottom of the Bottle Pump.
- Place the Bottle Pump onto water jug: Insert the silicone tube inside the water jug, seat the Bottle Pump onto the water jug. Ensure tube goes to the bottom of the bottle.
- Power supply: Connect the power supply to the Bottle Pump, and standard wall outlet.
Hooking up the Stainless-steel braided Water/Data line to the Bottle Pump
Add either the included "straight" or "elbow" quick connect "fitting" to the water/data line by pushing it firmly to the mark on the tube. Then push the fitting onto the Bottle Pump until it stops. Repeat this process on the other end of the water/data line by adding the "bowl fitting" to the water/data line. Press this end onto the Bowl Controller as far as possible.
Portable System (Bottle Pump) FAQ
Do I need to clean the silicone tube prior to hooking it up to the Bottle Pump?
It is recommended to rinse tap water through the silicone tube prior to using.
How do I clean the Bottle Pump?
Hand wash external surfaces with dish soap only, rinse and dry thoroughly. DO NOT immerse in water!
Will the Bottle Pump work on only a five-gallon water jug?
The Bottle Pump will work with any size commercial water jug.
Do I have to get a certain brand water jug?
Any brand of water jug that has an upright opening is acceptable.
Where is the reset button on the Bottle Pump?
On top of the Bottle Pump, it is red and says "reset". See www.AlwaysFull.com or instructions that came with the unit for more information and diagrams.
Setting up the Installed System (Wall Unit)
Plumbing Options
- Easy Connection: The Installed System (Wall Unit) simplifies hooking up the Always Full Pet Water Bowl to a household water source using 1/4" OD water line tubing.
- Versatile Plumbing: It can be connected to various household fixtures, including a refrigerator, sink, laundry machine, or even crawl space.
- Effective Filtration: The replaceable carbon block filter, lasting for 100 gallons (380 liters) or four months, ensures fresh, filtered water with every fill.
- Durable and Functional: A chew-resistant, braided stainless-steel water/data line connects the Installed System (Wall Unit) to the Bowl, providing power, communications, and water supply.
How to Install
Please refer to the instructions that were included with your unit.
Installed System (Wall Unit) FAQ
Where should I get the water source from?
- Refrigerator water supply line
- Washing machine water supply line
- Sink water supply line
- Under your home in the crawl space or basement
How do I tap into the water supply?
See the suggested plumbing hook-up illustrations at www.alwaysfull.com. If you are not confident hooking it up, contact a local plumbing service company.
Do you recommend installing a shut-off valve prior to the "water in" on the Installed System (Wall Unit)?
Yes, we recommend adding a shut-off valves prior to the Installed System (Wall Unit), making it easy to remove the Installed System (Wall Unit) if needed. Add ability to turn off the water supply if not using the Bowl.
How do I hook up the Stainless-steel braided Water/Data line?
Add either the included "straight" or "elbow" quick connect "fitting" to the water/data line by pushing it firmly to the mark on the tube. Then push the fitting onto the Bottle Pump until it stops. Repeat this process on the other end of the water/data line by adding the "bowl fitting". Press this end onto the Bowl Controller until it stops.
Does the orientation of the Installed System (Wall Unit) matter?
Yes, DO NOT install the Installed System (Wall Unit) upside down. The Installed System (Wall Unit) can be installed in any orientation except upside down.
Can the Installed System (Wall Unit) just sit on the countertop or floor?
Yes, the Installed System (Wall Unit) can sit on the countertop or floor.
What does the LED indicate on the Installed System (Wall Unit)?
Green=everything working properly. Red=carbon block filter is not seated properly or is removed. Once the filter is firmly latched or reinstalled it will turn green. NOTE: the Bowl LED will be solid red when the Installed System (Wall Unit) LED is red. See www.AlwaysFull.com or instructions that came with the unit for more information and diagrams.
Always Full Mobile App
What are the Benefits of using the App?
- Bowl Status or warnings, including:
- Bowl tilted or controller removed
- Failed to fill warning
- Flush Pump no contact
- Water level
- Replace Installed System (Wall Unit) filter
- Replace bowl filter
- Normal operation confirmation sent daily
- Track daily pet intake
- Notifications of changes in daily pet intake
- Technical support help
- Bowl software updates
- Link to order supplies
Is there a cost for the App?
No, use of the App is free of charge and included with the purchase of the Always Full Bowl.
Benefits of the OPTIONAL Annual Subscription
- Extended warranty: You get an extended warranty on all components when you subscribe, for the life of your subscription.
-
Modify "flush" schedule: The annual subscription allows you to customize the "flush" schedule.
- Flush only after filling
- Flush every 20, 40, or 60 minutes
- Sleep mode, do not flush between user-defined hours.
- Cost: As of the time this FAQ was published, the annual subscription is only $30 per year.
Connecting your Bowl to Wi-Fi and the App
- Download the free App:
- Follow the App instructions after installation.
Resetting the Wi-Fi credentials if your wireless network has changed
- Delete the bowl from the App.
- From the main menu tap "Select Your Bowl."
- With your bowl listed, slide on the bowl name from right to left.
- Select "Delete", and confirm.
- Log in or create an account on the App and follow the screen instructions.
Getting your pet adjusted to their new bowl
Day one and two:
Place the new Bowl where the pet's existing bowl resides. Manually add and maintain water in the Bowl.
Day three and four:
Add the Braided data/water line to the Bowl. Wait a day or two, keeping water in the Bowl.
Day five:
Add either the Installed System (Wall Unit) or Portable System (Bottle Pump) without powering on.
Day six:
Plug in and ready to go. The LED on top of the Bowl controller will light up "green". The Installed System (Wall Unit) or Portable System (Bottle Pump) LED will light up "green" as well.
Usage & Maintenance
How often do I need to refill the water reservoir?
That depends on how you've set up your Always Full Bowl. There are two types of systems, and each works a little differently when it comes to water supply.
If you're using the Portable System (Bottle Pump)
This setup pulls water from a standard 2–5 gallon jug. How often you'll need to refill the jug depends on:
- Your jug size
- How many pets are drinking from the bowl
- How often the flush cycle runs
For most users with one medium-sized dog, a 5-gallon jug typically lasts about 1–2 weeks. You'll notice a slight hum from the pump and a low water level if the jug runs out — that's your cue to refill.
If you're using the Installed System (Wall Unit).
No need to refill anything. The Installed System (Wall Unit) connects directly to your home's plumbing (similar to a fridge water line), so it refills automatically as needed. The built-in filter cleans water before it reaches the bowl.
How do I remove the Bowl controller?
Squeeze both sides of the controller "tabs" which go into the bowl. While squeezing, lift up on the controller to remove.
How does the flush cycle work?
The Always Full bowl automatically flushes every hour, and each flush lasts about 20 to 30 seconds depending on the bowl size. This quick cycle filters out debris and keeps the water fresh.
If you subscribe to the optional annual plan, you can customize how often the bowl flushes, choosing from several timing options. Keep in mind that more frequent flushes keep the bowl cleaner but will use water more quickly, especially if you are using the Portable System (Bottle Pump).
Can I use filtered, bottled, or treated water with Always Full?
Yes, you can use filtered, bottled, or treated water with your Always Full Bowl — and in some cases, it's even recommended.
If you're using the Portable System (Bottle Pump)
You're in full control of the water source. You can use:
- Filtered tap water
- Bottled spring or distilled water
- Reverse osmosis or UV-treated water
Just make sure the water is food-safe and free from additives that could affect your pet's health. The system will draw from whatever water you provide in the jug, so higher quality = better hydration for your pet.
If you're using the Installed System (Wall Unit)
This setup includes a carbon block filter that removes chlorine, odors, and other common tap water impurities. It's designed to work with standard municipal water supplies. If your home already uses filtered or treated water (e.g., from a whole-house system), that's a bonus — Always Full is fully compatible.
- Avoid using water with flavor additives or supplements unless recommended by your vet
- If you use distilled water, make sure your dog is getting proper minerals through diet
- Never use water with cleaning agents or sanitizing tablets — even trace amounts can be harmful
What happens if the power goes out?
In the event of a power outage, Always Full Bowl will hold water for your pet, refilling will resume automatically once power is restored.
Can I travel with my Always Full Bowl or use it outside?
The Always Full Bowl is designed for home use, but there are a few ways to use it while traveling or outdoors — depending on your setup.
Traveling with the Always Full Bowl
Yes, you can travel with it — but only if you're using the Portable System (Bottle Pump) version.
- The Portable System (Bottle Pump) system runs off a water jug and standard power outlet, making it more flexible for road trips, cabins, or RV use.
- Just pack the bowl, controller, braided water line, and your filled jug. Setup takes just a few minutes.
- Make sure you have a stable, grounded power source wherever you're going. The pump won't run without power.
- Avoid long-term use with car inverters unless they're rated for small appliances.
Using the bowl outdoors
You can place the Always Full Bowl in a covered outdoor area, but it's not fully weatherproof.
- Only use it outdoors if it's protected from direct rain, snow, and extreme temperatures
- Keep the controller and power supply elevated and shielded from moisture
- For Portable System (Bottle Pump) setups, make sure the water jug stays cool and out of the sun to avoid algae growth
Best practices for portable use
- Unplug the unit during transport
- Keep all components dry and avoid rough handling
- Rinse the bowl before and after travel to keep it clean
- Never leave the unit running outdoors unattended in case of weather changes or animal interference
How do I clean or maintain the bowl?
Regular cleaning keeps your Always Full Bowl running smoothly and your dog's water fresh and safe. Here's how to take care of it without hassle.
- Cleaning the electrical contacts (pogo pin contacts) on the Bowl: Wipe with a clean, soft slightly damp cloth or towel, dry after cleaning. DO NOT use cleaning solvents. Dry before reassembly.
- Cleaning the electrical contacts (pogo pins) on the controller: Wipe with a clean, soft slightly damp cloth or towel. DO NOT use cleaning solvents. DO NOT expose the controller to direct water contact. Direct water contact will damage the electronics inside the Controller and the unit will not work. Direct water contact also voids the warranty. Dry before reassembly.
- Time-of-Flight (ToF) Lens cleaning: Wipe with a clean, soft slightly damp cloth or towel. DO NOT expose the controller to direct water contact. DO NOT use cleaning solvents. Direct water contact will damage the electronics inside the Controller and the unit will not work. Direct water contact also voids the warranty. Dry before reassembly.
Is the Bowl dishwasher safe?
No, DO NOT put any components of the Bowl into the dishwasher. Handwash the Bowl and splash guard only with a mild soap, rinse well and dry before reassembly.
Cleaning the Bowl Flush Pump Inlet Screen:
Very dirty screen: Visible from inside the Bowl bottom with the Bowl Insert removed, Cotton Filter removed, and the Stainless-steel Filter Basket removed:
Remove the Controller from the Bowl and set aside. Remove the Bowl from the Base. Using a small Phillips screwdriver, remove the two screws holding Flush Pump to the Bowl. Remove the Flush Pump mount. Carefully pull the Flush Pump away from the Bowl at the bottom of the Pump. Remove the Flush Pump seal and the Inlet Screen will be free to fall out and remove from the Bowl. Rinse in the sink under running water while using the Pry Tool brush end to help remove debris. Dry off and reassemble the Bowl.
Slightly dirty screen: Visible from inside the Bowl bottom with the Bowl Insert removed, Cotton Filter removed, and the Stainless-steel Filter Basket removed:
Remove the Controller from the Bowl and set aside. Remove the Bowl from the Base. Rinse in the sink under running water while using the Pry Tool brush end to help remove debris. Re-assemble the Bowl.
Cleaning ToF Inlet Screen:
Visible from inside the Bowl bottom with the Bowl Insert removed from the bottom of the Bowl, Cotton Filter removed, and the Stainless-steel Filter Basket removed:
Remove the Controller from the Bowl and set aside. Remove the Bowl from the Base. Rinse in the sink under running water through the Time-of-Flight (ToF) Chamber while using the Pry Tool brush end to help remove debris. Re-assemble the Bowl.
Cleaning ToF chamber:
Remove the Controller from the Bowl and set aside. Remove the Bowl from the Base. Rinse in the sink under running water while using the Pry Tool brush end to help remove debris. Re-assemble the Bowl.
Filters
Benefits of the carbon/cotton filter vs. cotton only filter?
- The cotton filter traps debris in the bowl during each "flush cycle", while the carbon/cotton filter traps debris and filters the water through the carbon, helping to remove impurities in the water.
How do I activate the Cotton/Carbon Bowl filter?
- Soak in water for 2-3 minutes, rinse under tab water for a few seconds after that. This will remove the gray dust from the carbon.
How long does the bowl's cotton filter last?
- Generally, one month, depending on the pet breed and habits.
How long does the cotton/carbon filter last?
- Generally, one month, depending on the pet breed and habits.
How long does the Installed System (Wall Unit) filter last?
- Approximately four months or 100 gallons (380 liters).
Where do I get replacement filters?
- www.AlwaysFull.com or the retailer you purchased the bowl from.
How to change cotton or cotton/charcoal filter:
- Remove the Bowl Insert in the bottom of the bowl, allowing access to the filter. If necessary, use the Bowl "pry-tool" in the bottom of the Bowl base. Use the "hook" end of the pry-tool to "pry" it out.
How to remove stainless steel filter basket:
- Remove the "pry-tool" in the bottom of the Bowl base. Use the "hook" end of the pry-tool to "pry" the filter basket out by "prying" on each side of the stainless-steel basket.
- Using the brush end of the "pry-tool", gently scrub the two screens in the bowl removing any debris caught in them.
Product Safety
Is the bowl BPA-free and safe for pets?
Yes — the Always Full Bowl is made with pet-safe, BPA-free materials and designed specifically for clean, safe hydration.
What it's made of
- The bowl and key components are constructed from FDA-grade ABS plastic, commonly used in pet and baby products
- All water-contact materials are BPA-free, non-toxic, and meet North American safety standards
- The system is lead-free and compliant with food and water safety regulations for animals
Why that matters
- No harmful chemicals leaching into your pet's water
- Materials are durable and scratch-resistant, so they don't harbor bacteria
- Safe for daily use across all breeds and sizes
- For pets with severe allergies or medical needs, you can use filtered or bottled water with the Portable System (Bottle Pump) setup
- The bowl is easy to clean and resistant to buildup, making it safer over time compared to traditional bowls
Troubleshooting
Flow Issues
Why isn't water flowing into the bowl?
If your Always Full Bowl isn't refilling like it should, don't panic — most issues come down to one of a few quick fixes. Here's how to get the water flowing again.
Step 1: Check the water source
Portable System (Bottle Pump)
- Make sure the water jug isn't empty
- Confirm the pump is securely connected to the jug
Installed System (Wall Unit)
- Confirm your home's water line is turned on
- Check for any kinks or disconnects in the hose
- Ensure the shut-off valve (if installed) is open
Step 2: Check the power
- Make sure the unit is plugged into a working outlet
- Look for LED indicator lights on the controller
- If no lights are on, unplug and replug the unit
- If still nothing, test the outlet with another device to rule out power issues
Step 3: Laser Sensor
- The laser sensor in the bowl detects when water is low — if it's blocked or dirty, it won't trigger a refill
- Wipe the sensor gently with a dry cloth to remove debris or water spots
- Make sure the bowl is seated properly in its base and hasn't shifted out of position
Step 4: Listen for the pump
If you're using the Portable System (Bottle Pump):
- When water is low, you should hear a soft hum as the pump activates
- No sound? Try unplugging the controller, waiting 10 seconds, then plugging it back in
- Still nothing? The pump may need to be cleaned or replaced
Step 5: Check for clogs
- Disconnect the hose and inspect both ends for blockages
- Flush the line with warm water and vinegar, then rinse thoroughly
- Reconnect everything tightly
If you've run through the checklist and water still isn't flowing, reach out to our support team with:
- Your setup type [Portable System (Bottle Pump) or Installed System (Wall Unit)]
- A description of the issue
- Photos of your setup, if possible
We'll help you troubleshoot from there or send a replacement part if needed.
Water is gray in the bowl
This is most likely caused by the Bowl cotton/carbon filter or the Installed System (Wall Unit) carbon block filter. To resolve:
- Remove the Bowl Controller, empty any water in the Bowl into the sink, rinse the Bowl with tap water. Remove the cotton/carbon filter from the Bowl by first removing the Bowl Insert at the bottom of the Bowl. Remove the cotton/carbon filter, soak for 2-3 minutes in water, then rinse with tap water for a few seconds.
- Remove the Installed System (Wall Unit) carbon block filter by pressing the red release lever and pulling the filter outward. Soak the filter in tap water for five minutes and then rinse under tap water for a minute or two. Replace the filter.
- Replace the Bowl Controller and let the Bowl refill. If gray water is still present, empty and rinse the Bowl again and let the Bowl refill.
LED Status
Solid Green Normal Operation
Fix: N/A
Solid Red Hardware Fault / Bowl Controller Missing
Fix: Ensure Bowl Controller is firmly seated and snapped into place, unplug power and plug back in.
Slow Blinking Red Bowl Tilted or Removed
Fix: Ensure Bowl is level, and the Bowl is seated in the Bowl Base. LED turns green after correcting.
Fast Blinking Red Bowl Overfill
Fix: Inspect the Bowl's water height, if at normal level, press the Reset. If overfilled, contact tech support.
Solid Yellow System is Paused
Fix: Press Reset Button to re-start system.
Slow Blinking Yellow Flush Pump Not Connected
Fix: Press Bowl Controller firmly onto the Bowl and ensure it's snapped into place.
Fast Blinking Yellow Failed to Fill
Fix: Visually inspect the Bowl, press Reset. If fails to fill, unplug power and plug back in.
Slow Blinking Green Pet Not Drinking Enough
Fix: Ensure pet is drinking its daily vet recommended amount, adjust minimum daily water value in the App if needed. Bowl will continue to fill.
Solid Blue Bowl Maintenance Required
Fix: If unplugged, remove the Bowl Controller and lay it on the floor, take the Bowl to the sink. Remove the Bowl Insert, remove and discard the cotton filter, using the pry tool (located in the bottom base of the Bowl) remove the stainless-steel filter basket. Clean the Bowl and splash guard with warm water and mild dish soap. Clean and rinse the stainless-steel filter basket, replace into Bowl. Place a new cotton or cotton/carbon filter into the Bowl on top of the stainless-steel filter basket, replace the Bowl Insert. Press down until firmly seated. Dry off and replace the Bowl controller and the Bowl will fill automatically. Or just hit reset if not able to clean at this time.
Slow Blinking Blue Daily Maximum Reached
Fix: Inspect the Bowl's water height, if OK, press reset. Adjust maximum daily water value in the App if needed.
Fast Blinking Blue Replace Installed System (Wall Unit) Filter
Fix: Replace filter, push Reset. Update filter replaced date, in the App. If not using the App, hit reset to "re-start" the filter clock. Filters are available at www.AlwaysFull.com
Glossary of Terms
Always Full Pet Water Bowl: An electronic water bowl designed to automatically maintain a consistent water level for pets, using a laser detection system and plumbing options.
Annual Subscription: An optional service offering extended warranty, customizable flush schedules, and additional features for the Always Full Pet Water Bowl using the app.
App: A mobile application available on iOS and Android that allows users to monitor and manage the Always Full Pet Water Bowl, including tracking water intake and receiving notifications.
Bowl Controller: The electronic component attached to the pet water bowl that manages its operation, including water level detection and flushing cycles.
Bowl Insert: The removable plug with a hole in it at the bottom of the bowl.
Bottle Pump: A plumbing option for the Always Full Pet Water Bowl Portable System (Bottle Pump) that allows connection to a water jug, enabling immediate use without household plumbing.
Braided Stainless-Steel Water/Data Line: A durable line used to connect the Bowl to water sources, providing both water supply and communication signals.
Carbon Block Filter: A replaceable filter in the Installed System (Wall Unit) that ensures fresh, filtered water, lasting for 100 gallons or four months.
Cotton/Carbon Filter: A type of filter used within the Bowl to collect debris, typically lasting for one month depending on pet habits.
Flush Pump: The electric pump attached to the bowl and pumps water during the flush cycle.
Flush System: An automated feature that removes debris from the water bowl every hour, ensuring clean water for pets.
ToF Inlet Screen: A stainless-steel screen between the bowl and water pump on the bowl.
IoT Devices: Internet of Things, devices that connect to the internet.
LED Status Indicators: Light signals on the Bowl and unit that provide information on the system's status, such as errors, maintenance needs, or normal operation.
OD: Refers to the Outside Diameter of a plumbing tube.
Power Plug: A power plug that supplies power from the household electricity to the Portable System (Bottle Pump) or Installed System (Wall Unit).
Plumbing Options: Choices for connecting the Always Full Pet Water Bowl to a water source, including the Installed System (Wall Unit) and Portable System (Bottle Pump).
Pogo Pin Contacts: Electrical contacts used in the Bowl and Controller to facilitate power and data transfer.
Privacy Policy: A statement outlining how Always Full, Inc. collects, uses, and protects personal and pet information.
Pry Tool: A tool used to remove the bowl insert and stainless-steel filter basket.
Stainless-steel Filter Basket: A stainless-steel screen located in the bottom of the bowl.
ToF (Time-of-Flight) Lens: A component used for accurate water level detection in the Bowl, which requires careful cleaning.
Tabs: Located on both sides of the bowl controller, used to attach the controller to the bowl.
Installed System (Wall Unit): A plumbing option that connects the Always Full Pet Water Bowl to a household water source, equipped with a carbon block filter for water purification.
Warranty Policy: Terms and conditions covering the repair or replacement of the Always Full Pet Water Bowl in case of defects in materials or workmanship under normal use.
Wi-Fi and Bluetooth Connectivity: Features that allow the Bowl to connect to a home network, enabling remote management and monitoring through the app.
