At Always Full, your satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations, and our return policy is designed to provide a risk-free shopping experience.
You may return your Always Full water bowl within 90 days of the purchase date for a full refund. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
To initiate a return, please contact our customer service at support@alwaysfull.com with your order number and details about the product you wish to return. Our team will provide you with a return authorization number and detailed instructions on how to send your item back to us.
Upon receiving your returned item, it will undergo a thorough inspection by our quality assurance team. This process ensures that the item meets our return conditions and helps maintain the high quality of products provided to all customers.
After your return is approved, we will process your refund within 7-10 business days. We will notify you via email once your refund has been initiated. Please note, the original shipping fees are non-refundable unless the return is due to our error.
Our customer service team is available to guide you through the return process and answer any questions you may have. We aim to make your return experience as smooth and straightforward as possible, reflecting our commitment to your satisfaction.